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Talks @ Algebra vol. 7

09/11/2017 @ 18:00 - 20:00

IT Services Management in the Digital Age

Join us on the next Talks@Algebra. In this new 7th edition of Talks, we are proud to welcome our guest speaker Suzanne D. Van Hove, a lecturer at our e-Leadership MBA and an adjunct professor at the Kelley School of Business., U.S.A.

Big Data, Internet of Things (IoT), cloud, analytics, Artificial Intelligence (AI), and other outcomes from the digital capabilities of today’s society have organizations scrambling to exploit them. Agile, Lean, DevOps, SIAM, Shift-Left, Customer Experience, Continuous Delivery and many other practices have quickly come to the forefront because of environmental demands – information and functionality now, no matter the time nor location. What is the next “new thing” that will capture the attention of today’s market? The digital disruption and digital transformation is now – how are organizations coping?



Service Management was originally developed to manage the many inputs and connections to and within IT, to create a more customer- or service-oriented delivery system. Numerous frameworks, standards and methodologies have been in place since the early 1990s, slowly evolving, reflecting more of the technology environment, overly complex, and struggling, in many cases, to “bridge” IT to the rest of the organization. Rapid implementation, rapid results – now – was not an operational concept.

Service Management must reflect society’s now mentality. This new approach defines a model successfully merging the many management practices, emerging technologies, organizational resources and environments with the core elements of Service Management.

Welcome VeriSM!

Is VeriSM the next “flavor” of Service Management? Absolutely not! It is a fundamental change of perspective. As much as now is the current demand, organizations still require secure, high quality, risk-mitigated, and economically feasible services, which are provided by traditional practices. That capability must blend with a model addressing the now from an appropriate perspective – welcome to Service Management for the Digital Age!

Announced to the global community on 12 October, the initial reaction has been overwhelming throughout the Service Management community… and beyond! Be among the first to learn more about VeriSM, live, from Lead Author, Dr. Suzanne Van Hove.



Talks@Algebra will take place at Algebra University College, Ilica 242 street, at the Steve Jobs Auditorium on November 9, 2017. at 6 p.m.



Be sure to make your seat reservation!

Although the entrance is free of charge it is obligatory to let us know you are coming by filling in the application form below!


  • In compliance with the Personal Data Protection Law, we inform you that personal data provided and the outcome of the relationship established will form part of a file that will be the responsibility of University College Algebra - IgBS, with the aim of managing this application, as well as, unless you indicate otherwise , the sending of information related to Algebra’s activities or related entities in the area of education, including through electronic means, and for the recording of images and/or sound in the school’s facilities for teaching purposes or for its own publications, and to maintain its photographic and data archive. You can object to receiving our communications, or revoke consent for use of your image, as well as exercise your rights to access, rectification, cancellation and opposition by contacting Algebra University College, Ilica 242, 10000 Zagreb, Croatia, or by email at info@eleadership.mba.


18:00 - 20:00


Steve Jobs Auditorium, Algebra University College
Ilica 242
Zagreb, 10000 Croatia (Local Name: Hrvatska)
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