Module contentOperations management is defined as the design, execution, and improvement of the systems that create and deliver the firm’s products and services. This module will provide an understanding of the operations management function and its relationship to other functional areas within the firm. In this module, we will develop frameworks to analyze the strengths and weaknesses of a firm’s operations, and we will develop viable alternatives in pursuing firm goals and objectives. We will examine the tradeoffs that managers face in emphasizing one goal (such as high capacity utilization) as compared to another goal (such as minimum throughput time), especially in the presence of uncertainties.
We will compare and contrast the strengths and weaknesses of different strategies and techniques, as determined by industry and global operating environments. Ultimately, we hope to stimulate your interest in operations management. Whether you end up in finance, marketing, operations, accounting, or any other field, you will have opportunities to consider and systematically improve the way you do things. Operations management provides tools, techniques, and strategies for making organizations work more effectively and efficiently, and can make you a better manager.